Table 5.
Barriers to service use at 12-weeks post-baseline stratified by baseline step allocation (n=390).
| Step 1 (n=277) |
Step 2 (n=71) |
Step 3 (n=42) |
|||||
|---|---|---|---|---|---|---|---|
| Yes (n) | % | Yes (n) | % | Yes (n) | % | ||
| Personal | I couldn't be bothered to use Smooth Sailing | 117 | 42•2 | 41 | 57•7 | 19 | 45•2 |
| I forgot about Smooth Sailing | 116 | 41•9 | 34 | 47•9 | 17 | 40•5 | |
| Smooth Sailing wasn't what I needed | 98 | 35•4 | 30 | 42•3 | 14 | 33•3 | |
| I didn't have time to use Smooth Sailing | 82 | 29•6 | 35 | 49•3 | 23 | 54•8 | |
| I didn't want the school counsellor to know my feelings | 32 | 11•6 | 17 | 23•9 | 17 | 40•5 | |
| I was worried about privacy of data | 37 | 13•4 | 8 | 11•3 | 12 | 28•6 | |
| I felt too worried or down to use Smooth Sailing | 8 | 2•9 | 10 | 14•1 | 17 | 40•5 | |
| Intervention specific | Service content took too long to read | 49 | 17•7 | 26 | 36•6 | 9 | 21•4 |
| Check-ins took too long to complete | 52 | 18•8 | 18 | 25•4 | 7 | 16•7 | |
| Service used too much phone data | 21 | 7•6 | 10 | 14•1 | 9 | 21•4 | |
| I didn't trust Smooth Sailing | 23 | 8•3 | 7 | 9•9 | 7 | 16•7 | |
| Smooth Sailing made me feel worse | 19 | 6•9 | 4 | 5•6 | 5 | 11•9 | |
| Text was too small and hard to read on phone | 15 | 5•4 | 7 | 9•9 | 2 | 4•8 | |
| Technical | I forgot how to access Smooth Sailing | 29 | 10•5 | 16 | 22•5 | 12 | 28•6 |
| My Internet connection didn't work | 28 | 10•1 | 16 | 22•5 | 12 | 28•6 | |
| I had trouble logging into the service website | 16 | 5•8 | 8 | 11•3 | 9 | 21•4 | |
| Service website took too long to load | 17 | 6•1 | 10 | 14•1 | 5 | 11•9 | |
| I didn't have a phone or computer to use | 12 | 4•3 | 5 | 7•0 | 9 | 21•4 | |