Table 7.

Some Parent Responses to the Open-Ended Question “Comments on Services Received”

Parent	Response
Parent A	Thank you “BMI” for the support during this lockdown period. Our child has improved in his sitting tolerance, attention and other areas. Though Direct 1-1 sessions are better than camera sessions, now parents are learning a lot during this time and the child knows and is slowly adapting to virtual learning environment. We are now educated on the child’s communication and behaviour requirements. The role of ABA is understood clearly and helps parents to learn and improve the child’s each and every activity in a scientific and a target oriented methods. Now we know exactly the role of parents in the child’s development. Customised program from “BMI” for every child is evident and the application of ABA science is sure making improvements slowly and steadily for our child. “BMI” has the key for any lockdown problems. Thank you to therapists, trainers and management to ensure consistent support at all the situations.
Parent B	The trainers are so punctual and on time for the virtual classes. Initially there were some tech hitches but we were able to overcome all that in a short span and were able to move on with your classes. My son used to wander around and didn’t understand this concept in the beginning but learnt it over time. The trainers have been quite effective, with certain constraints, on how to make the hour effective with my son. Their instructions are clear and my son can follow it. He looks forward to the classes sometimes and is eager. There are only few shortcomings—one of the parent have to be with him all the time, or else he runs and comes out. Still not able to do it all by himself in the class and the trainer. Since me and my husband are working from home too, it becomes quite important for us to take time off to sit with him in the class. If we aren’t around, he just doesn’t sit in the class.
Parent C	“BMI” service awesome, it is helping my kid to progress in his language skills and academics. The approach to make my son to understand the concept is amazing. Trainers are putting extra efforts, every day they come up with new examples, stories etc. . . . My son enjoys each session and he will eagerly wait for next session. Thank you “BMI” HRBR team for all your hard work and support.
Parent D	Excellent! Like I always say “BMI” is the best. I really appreciate the patience of trainers who are training me. “BMI” has given us an opportunity to understand our kids in more sensible manner. I myself is feeling that confidence in dealing with my son’s issue. May Almighty bless the team of “BMI” with his choicest blessing.
Parent E	There are challenges of online session like child’s attention is less, network issues, parents need to be fully involved else session can’t take place. Rest assured I acknowledge the hard work put in by all.
Parent F	It was very good. The trainers efforts are highly appreciated. The way they are teaching training is very helpful. Bcoz of the online classes his interactions with others has improved a lot. Thanks.”
Parent G	I am extremely pleased and very appreciative about the services provided by “BMI” during this testing times. All queries are professionally and assiduously solved to my utmost satisfaction.
Parent H	Excellent initiative by the “BMI” Team. It has been a great help during this period. The trainers, supervisors and clinical director were enthusiastic and supportive.