Table 2.

Use and promotion of virtual healthcare resources (VHR) among providers from high versus low utilization groups

	LOW (N = 29)	HIGH (n = 23)	X2	p	h (95%CI)
Provider’s VHR use (% yes)
My HealtheVet	79.3	73.9	0.21	0.65	0.13 (0.05,0.20)
Secure Messaging	86.2	78.3	0.57	0.45	0.21 (0.13,0.28)
Telehealth	48.3	43.5	0.12	0.73	0.10 (0.02,0.17)
VetLink Kiosks	51.7	69.6	1.70	0.19	0.37 (0.29,0.44)
Mobile Apps	10.3	13.0	0.09	0.76	0.08 (0.01,0.16)
Patients’ preferred methods of communication (% yes)
Telephone	86.2	95.7	1.32	0.25	0.34 (0.27,0.42)
Face to face*	79.3	95.7	2.94	0.09	0.53 (0.45,0.60)
My HealtheVet	34.5	43.5	0.44	0.51	0.18 (0.11,0.26)
Secure Messaging*	65.5	87.0	3.14	0.08	0.52 (0.44,0.59)
Telehealth	13.8	8.7	0.33	0.57	0.16 (0.09,0.24)
VetLink Kiosks	20.7	13.0	0.52	0.47	0.21 (0.13,0.28)
Mobile Apps	3.4	8.7	0.65	0.42	0.23 (0.15,0.30)
Providers’ promotion of patients’ use of VHR (% yes)
My HealtheVet	86.2	87.0	0.01	0.94	0.02 (−0.05,0.09)
Secure Messaging	93.1	95.7	0.15	0.70	0.11 (0.04,0.18)
Telehealth	48.3	39.1	0.44	0.51	0.19 (0.12,0.26)
VetLink Kiosks	58.6	47.8	0.60	0.44	0.22 (0.15,0.29)
Mobile App	10.3	13.0	0.09	0.76	0.08 (0.01,0.15)
Promotion of patients’ use of VHR on behalf of providers (% yes)
My HealtheVet	3.7	5.3	0.21	0.90	0.08 (0.01,0.15)
Secure Messaging	0.0	4.8	3.63	0.16	0.44 (0.37,0.51)
Telehealth	3.6	5.0	0.33	0.95	0.07 (−0.01,0.14)
VetLink Kiosks	16.7	5.3	1.91	0.39	0.38 (0.31,0.45)
Mobile Apps	12.5	5.6	1.37	0.71	0.24 (0.17,0.31)
% Patients with whom use/promote VHR (% responded 50–100%)
My HealtheVet	55.6	70.0	1.01	0.31	0.30 (0.23,0.37)
Secure Messaging	63.0	68.4	0.15	0.70	0.11 (0.04,0.18)
Telehealth	20.8	31.3	0.56	0.46	0.24 (0.17,0.31)
VetLink Kiosks	56.5	57.9	0.01	0.93	0.03 (−0.04,0.10)
Mobile Apps	11.8	26.7	1.16	0.28	0.38 (0.31,0.45)

* p < .10