Table 1.

Summary of TQM Principles and Deming’s 14 Points of TQM from the American Society for Quality

Principles of TQM	Deming’s 14 Points for TQM
Customer-focused	Create consistency of purpose for improving products and services	End the practice of awarding business on price alone (to minimize cost)
Total employee involvement	Cease dependence on inspection to achieve quality	Institute training on the job
Process-centered	Improve constantly and forever every process for planning, production, and service	Drive out fear
Integrated system	Adopt and institute leadership	Eliminated slogans, exhortations and targets for the workforce
Strategic and sys	Break down barriers between staff areas	Remove barriers that rob people of pride of workmanship, and eliminate the annual rating or merit system
Continual improvement	Eliminate numerical quotes for the workforce and numerical goals for management	Put everybody in the company to work accomplishing the transformation
Fact-based decision making	Institute a vigorous program of education and self-improvement for everyone
Communications	Adopt the new philosophy