Table 2.

Workflows developed

Workflows adapted for program
Appointment Scheduling (with triage)	Prearrival triage of patients to rapid antigen point-of-care-test or nasal swab collection for PCR analysis at point of scheduling
Pretesting and preparation	Mapping traffic flows and signage for drive-thru testing; preparing patient materials; setting up sample collection and storage stations; safe donning of PPE
Patient assessment	Final triage of scheduled and drop-in patients to testing modes; gathering patient consent
Contactless data collection	Instructions for patients to press their driver’s licenses, insurance information (or social security number if uninsured) against their car windows; photograph the information; manually enter it into the pharmacy scheduling software
Testing procedures	Pharmacy staff performed or directed nasal swabs; inserting trays into testing machine; patient counseling and education
Post-test disposal and sample delivery	Safe doffing of PPE; disposal of used testing materials and PPE; cold storage of samples for PCR; preparing samples for courier or mailing delivery
Billing and documentation	Credentialing as providers with Medicaid and private payers; submitting claims to payers; documenting point-of-care testing results to State Public Health via fax or Web portal; documenting all tests to CPESN-ID for grant fulfillment; ordering test materials from lab; submitting PPE utilization to statewide supply website

Abbreviations used: CPESN-ID, Community Pharmacy Enhanced Services Network of Idaho; PCR, polymerase chain reaction; PPE, personal protective equipment.