Table 4.

Program problems and resolutions

Problem	Resolution
Inconsistent policies and communication preferences among health districts	Program coordinator created a spreadsheet of contact information and policies for single point-of-reference for all pharmacies.
Inconsistent State-level and district-level data needs	Program subcontract to software engineer to create community pharmacy–friendly Web portal for data reporting; portal collected all state- and district-specific data in single place and reported via usual mechanism (used by labs) to streamline with overall reporting workflow used at the state.
Initially, no mechanism to report COVID-19 POCT results (onboarding delay of months)	While the portal was being created, interim fax reporting was used to ensure that districts had information specific to positive POCT findings.
Documentation of patient care	e-Care template that covered required elements of CPT code 99201 created for pharmacies to adapt to individual patient needs.
Variable PPE access among public health districts	District-specific approaches for requesting initial PPE determined and communicated to pharmacies.
Unmet initial PPE needs	District-specific policies linked in district spreadsheet for single point-of-access for pharmacies.
Ongoing PPE needs	Pharmacies integrated into usual practice for tracking PPE burn rate.
Need to offer PCR sample collection for negative or asymptomatic patients	Contracting with PCR laboratories in state to streamline transfer of pharmacy-collected samples to PCR facilities.

Abbreviations used: PCR, polymerase chain reaction; POCT, point-of-care-testing; PPE, personal protective equipment; COVID-19, coronavirus disease 2019; CPT, Current Procedural Terminology.