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. Author manuscript; available in PMC: 2021 Aug 16.
Published in final edited form as: Int J Med Inform. 2017 Jan 18;100:63–76. doi: 10.1016/j.ijmedinf.2017.01.004

Table 2:

Data collection overview

Clinic 1 Clinic 2 Clinic 3 Clinic 4 Clinic 5 Total
Observations and interviews with clinicians (n and duration in hours and minutes) N=12
17:29		 N=1
1:50		 N=5
4:15		 N=13
10:42		 N=8
6:12		 N=39
40:28
Observations and interviews with staff (n and duration in hours and minutes) N=7
6:42		 N=4
4:41		 N=2
1:43		 NA NA N=13
13:06
Interviews with patients (n and duration in hours and minutes) N=6
1:34		 N=5
1:16		 N=6
1:10		 N=7
1:44		 N=3
0:32		 N=27
6:16
Total observations and interviews with clinicians, staff and patients (n and duration in hours and minutes) N=25
25:49		 N=10
7:47		 N=13
7:08		 N=20
12:26		 N=11
6:44		 N=79
59:50
Total surveys distributed (n) N=42 N=55 N=11 N=28 N=17 N=103
Total surveys returned (n) N=37 N=5 N=7 N=21 N=15 N=85
Response rate to survey (%) 88.1% 100.0% 63.5% 75.0% 88.2% 82.5%

NA: Not applicable: staff is not involved in secure messaging and was therefore not interviewed.