Table 3.
Patients’ and caregivers’ answers to the Likert scale-based questions
| 0–3 n (%) |
4/5 n (%) |
N/A* n (%) |
Total n (%) |
|
| Patients | ||||
| Q1. To what extent did the nurses from ATO try to listen to what was important to you? | 12 (3.9) | 282 (91.9) | 13 (4.3) | 307 (100) |
| Q2. To what extent were you involved in decisions about your treatment/care by ATO? | 20 (6.5) | 245 (79.8) | 42 (13.7) | 307 (100) |
| Q3. To what extent did you feel like you could ask questions about your treatment/care? | 7 (2.3) | 280 (91.2) | 20 (6.5) | 307 (100) |
| Q4. To what extent did you feel the nurses from ATO had enough knowledge about your illness or condition? | 20 (6.5) | 265 (86.3) | 22 (7.1) | 307 (100) |
| Q5. How much did you care about different people coming into your home in connection with your treatment/acute care at home? | 21 (6.8) | 260 (84.7) | 26 (8.5) | 307 (100) |
| Q6. How safe was your treatment/care by ATO? | 11 (3.6) | 284 (92.5) | 12 (3.9) | 307 (100) |
| Q7. How informed were you about your treatment/care? | 9 (2.9) | 271 (88.3) | 27 (8.8) | 307 (100) |
| Q8. To what extent did the acute nurses use language and terms that you understood? | 7 (2.3) | 288 (93.8) | 12 (3.9) | 307 (100) |
| Q9. To what extent did you experience consistency in your treatment/care by the acute nurses?† | 6 (2.6) | 169 (72.8) | 50 (21.6) | 232 (100) |
| Q10. To what extent did you experience consistency in what the acute nurses, hospital physicians and hospital nurses did in your treatment/care?‡ | 6 (3.7) | 136 (84.0) | 20 (12.3) | 162 (100) |
| Caregivers | ||||
| Q4. Did you experience the possibility of asking questions about the treatment/care?§ | 1 (0.6) | 153 (98.1) | 2 (1.3) | 156 (100) |
| Q5. Did you get answers to your questions about the treatment/care?§ | 3 (1.9) | 150 (96.2) | 3 (1.9) | 156 (100) |
| Q6. Did you experience being involved in decisions about the treatment/care by ATO? | 16 (9.5) | 144 (85.7) | 8 (4.8) | 168 (100) |
| Q7. Did you experience being informed about the treatment/care? | 8 (4.7) | 155 (92.3) | 5 (3.0) | 168 (100) |
| Q8. Did you experience feeling safe about the treatment/care by ATO? | 4 (2.4) | 160 (95.2) | 4 (2.4) | 168 (100) |
| Q9. What did you feel ATO could do to increase the safety of your relative’s health condition? | 5 (3.0) | 144 (85.7) | 19 (11.3) | 168 (100) |
*Not applicable.
†The question was added later in the interviews (September 2018).
‡The question was only asked of patients who were referred by the hospital.
§The question was only asked of caregivers who answered ‘yes’ to Q3.
ATO, Acute Team Odense.