Table 3.

Veteran focus group themes mapped to SEIPS elements

Recurring theme	SEIPS element/work system or patient factors
Knowing the difference between a viral and bacterial infection is important	People Patient knowledge
Antibiotics seem to be overprescribed and don’t always work; fear of “superbugs”	Tools and technology Patient knowledge
VA experience different than other health care facilities	Organization/work system
Pharmacists play a key role in communication with patients about antibiotics	Organization/work system
Proper triage can eliminate a trip to the clinic; access issues	Organization; tools and technology/work system