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. 2021 Jul 22;7(7):e25836. doi: 10.2196/25836

Table 3.

Synthesis of the main categories found in the qualitative data.

Category and subcategory Illustrative quote
Usefulness of the intervention and improved quality of care “[Did the TCP help?] Certainly, all the consultations and especially the last one... the person in charge of the team stated how useful the telepsychiatry consultations had been” [Psychiatrist #1]
Need for continued support It would be very useful to keep this program available, for more months” [Primary health care psychologist #4]


“…It would be good for it to be a regular program, it would greatly contribute to mental health teams in primary care” [Primary health care psychologist #3]
Meeting expectations

On the methodology used There was a clear methodology and a well-defined way of handling each case” [Primary health care physician #1]


The clinical advice enabled us to develop teamwork, which added dynamism to the care we delivered, …communication became more effective, and that strengthened teamwork” [Primary health care psychologist #3]

On guiding pharmacological treatments The goal of the consultations was met, especially regarding the clarification of doubts about the pharmacotherapy” [Psychiatrist #1]
Training primary health care practitioners and increased resolution capacity It not only enabled us to give them advice about specific cases; we also trained them about more general aspects. I sent them complementary material for psychotherapy approaches” [Psychiatrist #3]


I specifically helped them by increasing their self-confidence and facilitating their decision-making processes” [Psychiatrist #1]
Facilitators and barriers to implementation

Facilitators to implementation

Openness of the directors, motivation of staff members”
[Primary health care psychologist #1]
The willingness to help of the psychiatrist
[Primary health care psychologist #4]
Punctuality, willingness to participate and interest in the activity, they were open to my suggestions and advice as a consultant”
[Psychiatrist #1]
I enjoy teamwork and have a personal interest in telepsychiatry” [Psychiatrist #2]

Barriers to implementation

“[On electronic health records] They don't include all the information that we'd need for an adequate teleconsultation session, for example, the medications that the patients were taking”
[Psychiatrist #3]
The [residence] does not have full clinical records…about the patient”
[Primary health care physician #1]
Interruptions due to technical problems such as internet access, availability of an office and/or computer”
[Psychiatrist #1]
Sometimes we had no access to a computer and a suitable room…, which delayed the process”
[Primary health care psychologist #1]