Table 2.
Dimensions and items | M | SD | EIa | Pre |
---|---|---|---|---|
Emotional exhaustion (E) | 11.98 | 6.11 | 0.19 | 0.56 |
1.I feel emotionally drained from my work (E1) | 2.61 | 1.26 | −0.03 | 0.74 |
2.I feel used up at the end of the day (E2) | 2.75 | 1.34 | −0.19 | 0.70 |
3.I feel tired when I get up in the morning and have to face another day at work (E3) | 2.40 | 1.46 | 0.27 | 0.67 |
4.Working with people all day is a real strain for me (E4) | 2.42 | 1.40 | −0.27 | 0.68 |
5.I feel burned out from my work (E5) | 1.80 | 1.48 | 0.99 | 0.74 |
Cynicism (C) | 6.53 | 4.83 | 0.89 | 0.58 |
6.I have become more callous toward work since I took this job (C1) | 1.72 | 1.43 | 0.81 | 0.72 |
7.I have become less enthusiastic about my work (C2) | 1.68 | 1.39 | 0.74 | 0.71 |
8.I doubt the significance of my work (C3) | 1.53 | 1.40 | 0.47 | 0.64 |
9.I have become more and more indifferent in the contribution of my job (C4) | 1.60 | 1.40 | −1.74 | 0.42 |
Reduce professional efficacy (R) | 14.55 | 7.55 | −1.08 | 0.05 |
10.I deal effectively with the problems of clients (R1) | 2.50 | 1.46 | −2.53 | 0.38 |
11.I feel that I am contributing to my company (R2) | 2.60 | 1.60 | −0.69 | 0.54 |
12.In my opinion, I am good at my job (R3) | 2.40 | 1.50 | 0.94 | 0.71 |
13.I feel very happy when I accomplish some tasks of my job (R4) | 2.20 | 1.51 | 0.32 | 0.69 |
14.I have accomplished many worthwhile things in this job (R5) | 2.65 | 1.50 | 0.65 | 0.71 |
15.I am confident that I can accomplish all tasks effectively (R6) | 2.19 | 1.51 | 0.27 | 0.68 |
Abbreviations: M, mean; SD, standard deviation; EI, expected influence; Pred, predictability; E (Emo): Emotional exhaustion; C (Cyn): Cynicism; R (Eff): Reduce professional efficacy
a z-scores rather than raw centrality indices