Table 1.

Staff surveys during the baseline and the live trials.

Survey questions	Baseline	Trial	Answer options
How successful would you rate your interactions with the patient today?	✓a	✓	Likert scale ranging between 1 (not successful at all) and 5 (successful)
How confident are you that the patient understood what you were saying?	✓	✓	Likert scale ranging between 1 (not confident at all) and 5 (confident)
Can you identify any phrases which would be helpful to include in the new app?	✓		Free text
Did you use the app? If not, why?		✓	(1) Unable to access, (2) time constraints, (3) did not have the phrase needed, (4) did not have the language needed, (5) not appropriate, and (6) other
How useful did you find the app when communicating with your patients?		✓	Likert scale ranging between 1 (not useful at all) and 5 (very useful)
How frustrated were you when communicating with your patient?		✓	Likert scale ranging between 1 (not frustrated at all) and 5 (very frustrated)

^aQuestion present.