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Reasons why the app was not used by 22 patients when asked “Did you use the app? If not, why?”
| Reason | Times mentioned, n |
| App not needed; patient knew enough English | 10 |
| Family was present to help | 9 |
| Time constraints | 4 |
| Missing phrases | 3 |
| Forgot to use it | 3 |
| Missing language | 2 |
| Patient was reluctant to engage with staff | 2 |
| My (staff’s) inability to use technology | 1 |
| Patient cognitive impairment | 1 |
