Table 6.

Recommendation strategies

Recommending strategies	Examples
Affirmative	“There’s a medication that’ll take care of it called Actifed” “You have some fluid pushing on the inner lining of your left ear, and I think that’s what’s causing the problem. And so I’m going to put you on some medicine to try and dry that out and take away the pressure …”
Negative	“Most of what we get are viral infections. They don’t respond to antibiotics” “Antibiotics don’t help”