Table 2.
Comparison of patients’ satisfaction (using patient satisfaction questionnaire 18) across groups
| Factor | Cohort | Office | Telemedicine | P |
|---|---|---|---|---|
| n | 41 | 25 | 16 | |
| General satisfaction, mean (SD) | 4.3 (0.6) | 4.1 (0.6) | 4.5 (0.6) | 0.11 |
| Technical quality, mean (SD) | 4.2 (0.6) | 4.1 (0.6) | 4.4 (0.6) | 0.15 |
| Interpersonal manner, mean (SD) | 4.3 (0.5) | 4.3 (0.4) | 4.3 (0.8) | 0.85 |
| Communication, mean (SD) | 4.4 (0.5) | 4.3 (0.5) | 4.5 (0.5) | 0.34 |
| Accessibility and convenience, mean (SD) | 4.0 (0.6) | 4.0 (0.6) | 4.0 (0.7) | 0.83 |
| Time spent with doctor, mean (SD) | 4.2 (0.7) | 4.0 (0.7) | 4.4 (0.6) | 0.08 |
| General satisfaction, median (IQR) | 4.5 (4.0, 5.0) | 4.0 (4.0, 4.5) | 4.5 (4.5, 5.0) | 0.05 |
| Technical quality, median (IQR) | 4.3 (3.8, 4.8) | 4.0 (3.8, 4.5) | 4.5 (3.9, 5.0) | 0.13 |
| Interpersonal manner, median (IQR) | 4.5 (4.0, 4.5) | 4.0 (4.0, 4.5) | 4.5 (4.0, 5.0) | 0.34 |
| Communication, median (IQR) | 4.5 (4.0, 5.0) | 4.5 (4.0, 4.5) | 4.5 (4.3, 5.0) | 0.21 |
| Accessibility and convenience, median (IQR) | 4.0 (3.5, 4.5) | 4.0 (3.5, 4.5) | 4.0 (3.6, 4.5) | 0.84 |
SD: Standard deviation; IQR: Interquartile range