Table 1.
Characteristics of COVID-19-related free telephone consultations (N = 1017).
| Variables | Total (N = 1017) N (%) or Mean ± SD (Min–Max) |
The Resident Group (n = 799) n (%) or Mean ± SD (Min–Max) |
The Organization Group (n = 218) n (%) or Mean ± SD (Min–Max) |
p |
|---|---|---|---|---|
| Sex | ||||
| Male | 471 (46.3) | 343 (42.9) | 128 (58.7) | <0.001 * |
| Age (n = 662) | ||||
| <60 years old | 498 (75.2) | 408 (76.7) | 90 (69.2) | 0.077 * |
| ≥60 years | 164 (24.8) | 124 (23.3) | 40 (30.8) | |
| Consultation time | ||||
| 9 a.m. to 11 a.m. | 508 (50.0) | 387 (48.4) | 121 (55.5) | 0.045 * |
| 12 p.m. to 14 p.m. | 261 (25.7) | 219 (27.4) | 42 (19.3) | |
| 15 p.m. to 17 p.m. | 248 (24.4) | 193 (24.2) | 55 (25.2) | |
| Duration of consultation: min (n = 622) | 6.8 ± 4.7 (1–50) | 6.9 ± 4.8 (1–50) | 6.6 ± 4.1 (1–20) | 0.716 § |
| Categories of organizations | ||||
| Private companies | - | - | 47 (21.6) | - |
| Administrative organs | - | - | 14 (6.4) | |
| Educational institutions | - | - | 9 (4.1) | |
| Health- and welfare-related organizations | - | - | 148 (67.9) | |
Notes: Categories of organizations private companies, administrative organs, educational institutions, and health- and welfare-related organizations in City A; SD: standard deviation; p: p-value (2-tailed), min: minutes; * = Chi-squared test, § = Mann–Whitney U test.