Table 1.

Research articles published 2010-2020 on caregiver satisfaction with youth mental health services in the United States

First Author	Pub. Year	Conceptualization	Measure	Use	Results	Service Setting	Notes
Acri	2016	Defined as viewing the process and outcomes associated with treatment favorably; parents’ opinions about helpfulness of groups, the importance of therapy for families, and family improvements as a result of treatment	Metropolitan Area Child Study process measures program satisfaction subscale	Satisfaction in relationship to clinical, population, or service variables	Satisfaction with treatment was predictive of reductions in problematic child behaviors and parent stress independently; no difference between treatment groups	Outpatient clinic
Beltran	2016	Indicator of engagement in mental health services	Study-specific researcher-developed measure	Satisfaction as feasibility component for new intervention	Satisfaction ratings were high for parents & children	Outpatient clinic	Also measured child satisfaction
Bonach	2010	Examining how performance of different multidisciplinary agencies vary in the eyes of the consumer, how they shape consumer's experience; find ways to improve and refine service delivery	Study-specific researcher-developed measure	Satisfaction in relationship to clinical, population, or service variables	Caregivers reported fairly high satisfaction with Children's Advocacy Center (CAC). Separated CAC functions, showing that satisfaction with services delivered by the CAC (information and logistical coordination, responsiveness and provision of comfort for child victims and non-offending caregivers, and staff courteousness and helpfulness) was important in predicting overall CAC satisfaction	Children's advocacy center
Burt	2014	Caregiver satisfaction with the discussion of behavioral health topics with the provider	Promoting Healthy Development Survey- Modified	Satisfaction as outcome for established intervention	Intervention group (integrating behavioral health provider into well-child visit) parent satisfaction was not higher than control (standard well-child visit); overall satisfaction was highly related to perceived helpfulness	Primary care
Cama	2020	Parents’ satisfaction with the role of the primary care physician (PCP) in the treatment of their child’s mental health problems after their PCP consulted Massachusetts Child Psychiatry Access Project (MCPAP)	Study-specific researcher-developed measure	Satisfaction as outcome for established intervention	Parents expressed high rates of satisfaction; positive patient-doctor relationship related to higher satisfaction	Primary care
Chavira	2014	Parent level of satisfaction with the intervention that their child received	Parent Consumer Satisfaction Scale	Satisfaction as outcome for established intervention	Parent satisfaction at post-treatment and 3-month follow-up was high for both groups, no significant difference between treatment groups	Cross-Setting: outpatient (control) and telehealth (intervention)
Coker	2019	Examined satisfaction with the referral process and the care received	2 adapted items from the Consumer Assessment of Healthcare Providers and Systems [CAHPS] Health Plan Survey	Satisfaction as feasibility component for new intervention	Parents in the intervention group reported higher satisfaction with the referral system and with care overall	Cross-setting: primary care clinic and outpatient clinic; intervention-only: telehealth
Cook	2010	Satisfaction as a component of the caregiver’s perception of his or her system of care service experiences over the last 6 months	YSS-F	Satisfaction as outcome for established intervention	Higher levels of perceived support related positively to parental satisfaction with services received	Cross-setting: system of care	Also measured child satisfaction
Dvir	2012	Conceptualized parent satisfaction with services as the difference between families’ expectations of care and their actual experience of care. Measured general satisfaction with services and with the evaluation process by psychiatrist/psychiatric nurse clinician, and satisfaction with the follow up and mental health referral process	Study-specific researcher-developed measure	Satisfaction as outcome for established intervention	Most parents were satisfied with services, and reported being better satisfied with service in this program compared to previous contact with mental health providers. No significant group differences in satisfaction by minority status, visit status, or co-morbidity status. High rates of parents reporting they felt prepared, heard, and understood; lower satisfaction was reported with wait times to get services in the community	Primary care
Farmer	2011	Satisfaction with health services: primary care, specialty care, emergency room, inpatient; and separately, satisfaction with mental health services	Study-specific researcher-developed measure	Satisfaction as outcome for established intervention	Intervention group (care coordination) reported greater satisfaction with mental health services & therapies than the waitlist control group	Primary care (medical home)	Also measured physician satisfaction
Fawley-King	2013	Satisfaction with services for their child: measured overall satisfaction with services, positive outcomes as a result of services, and having support outside the mental health system	YSS-F	Satisfaction in relationship to clinical, population, or service variables	Caregivers were highly satisfied with their child's treatment; higher general satisfaction predicted higher number of caregiver participation activities and the caregiver being more likely to carry out therapist's recommendations at home	Outpatient clinic
Fawley-King	2014	Mothers' satisfaction with the Triple P program	Study-specific researcher-developed measure	Satisfaction as outcome for established intervention	Mothers reported high rates of satisfaction with the intervention, and almost all reported if they needed help again, they would definitely return to the Triple P program	Outpatient clinic
Gerdes	2019	Part of engagement & acceptability outcomes	Therapy Attitude Inventory (TAI)	Satisfaction as feasibility component for new intervention	High satisfaction with both arms, but mothers reported higher satisfaction with the culturally-adapted evidence-based treatments (EBTs) than the regular EBT	Cross-setting: outpatient clinic (control) and community-based (intervention)
Haine-Schlagel	2013	Using parent report to assess perceived effectiveness of treatment	Multidimensional Adolescent Satisfaction Scale (MASS), adapted for parents	Satisfaction in relationship to clinical, population, or service variables	Parents may be more satisfied with care that integrates common elements of evidence-based treatments	Outpatient clinic
Jacob	2012	3 domains of satisfaction reported to be highly correlated with global satisfaction for pediatric telemedicine patients: 1) technical functioning 2) comfort of patient and provider with the technology and perceived privacy 3) timely and geographic access to care	Parent Satisfaction Survey (Meyers 2008- specifically for telepsychiatry)	Satisfaction as outcome for established intervention	High parental satisfaction	Cross-setting: primary care clinic and telehealth	Also measured primary care physician satisfaction
Kolko	2010	Parent perception of treatment acceptability & helpfulness	CSQ-8	Satisfaction as outcome for established intervention	Intervention group parents (on-site behavioral intervention from pediatric nurse) reported significantly greater satisfaction than control group (enhanced usual care)	Cross-setting: outpatient clinic (control) and primary care (intervention)
Kolko	2012	Family impressions of services & of the study	CSQ-8	Satisfaction as outcome for established intervention	Intervention group parents (doctor's office collaborative care) were highly satisfied	Primary care	Also measured pediatrician satisfaction
Liddle	2011	Construct to test implementation feasibility	SSS-16	Satisfaction as feasibility component for new intervention	Intervention group children & parents were more satisfied than enhanced SAU group	Cross-setting: juvenile justice detention center, community-based, home-based, and outpatient	Also measured child satisfaction
Mayworm	2020	Measuring three domains of satisfaction important in telepsychiatry: technical functioning, comfort with technology and privacy, and access to care	Parent Satisfaction Survey (Meyers 2008- specifically for telepsychiatry)	Satisfaction as outcome for established intervention	Parents were equally & highly satisfied with telepsychiatry & in-person psychiatry services	Cross-setting: school-based in-person and telehealth	Also measure child & provider satisfaction
Radigan	2014	Measure of appropriateness of care, cultural sensitivity, access, participation, outcomes/functioning, medication management, global satisfaction, and social connectedness	Family Assessment of Care Satisfaction Survey (FACS)- created in New York State; based on national satisfaction survey YSS-F, with local input	Satisfaction as feasibility component for new intervention	Greater proportion of those with access to family peer advocates (FPAs) responded positively (than those without FPAs) to satisfaction overall, and specifically to satisfaction with access to services, appropriateness of services, and participation in services	Cross-setting: inpatient and outpatient	Also measured child satisfaction
Salloum	2015	Acceptability to parents, as a factor affecting implementation	CSQ-8	Satisfaction as outcome for established intervention	Parents & children had high satisfaction levels; parents slightly higher than children	Outpatient clinic	Also measured child satisfaction
Stadnick	2012	Measuring parents’ views on the effectiveness of therapy over the past 5 months	Perceived Effectiveness Subscale of the Multidimensional Adolescent Satisfaction Scale (Caregiver Report Version), plus study-specific researcher developed measure	Satisfaction as outcome for established intervention	Parents reported high level of satisfaction with therapy & that their therapist was effective in working with the child	Outpatient clinic
Storch	2015	Metric of treatment acceptability	CSQ-8	Satisfaction as outcome for established intervention	Computerized CBT group had high satisfaction rating from both parents & children	Outpatient clinic	Also measured child satisfaction
Thomas	2018	Measuring overall acceptability, effectiveness, and efficiency	Previously validated telemedicine survey (Yip 2003)	Satisfaction as outcome for established intervention	Parents & providers rated high satisfaction; providers slightly lower than parents	Cross-setting: emergency department and urgent care center; intervention-only: telehealth	Also measured provider satisfaction
Trask	2015	Satisfaction as a gauge of quality of care; overall satisfaction with services, positive outcomes as a result of services, and cultural sensitivity scales	YSS-F	Satisfaction in relationship to clinical, population, or service variables	Youth & caregivers had higher satisfaction when clinicians discussed and practiced common elements of evidence-based treatments; consistent across general satisfaction, satisfaction with cultural sensitivity, and satisfaction with outcomes	Outpatient clinic	Also measured child satisfaction
Turchik	2010	Satisfaction as a distinct construct from outcomes; consumer satisfaction important in effectiveness/quality of services, to increase consumer input in service delivery. Parent satisfaction as specifically important because they are involved in treatment plan and bring the child to therapy	The Ohio Scales- Satisfaction Scale	Satisfaction in relationship to clinical, population, or service variables	Parents reported greater satisfaction than the children, but reported lower functioning & higher problem severity scores than children. Parents of younger children reported higher satisfaction; parents of older kids reported lower satisfaction, but the older kids reported higher satisfaction than younger kids. Demographic/clinical outcome variables do not account for much variation. Improvements in functioning/reduction in symptoms were related to satisfaction but small in magnitude	Outpatient clinic	Also measured child satisfaction
Williams	2011	Measure of acceptability	Study-specific researcher-developed measure	Satisfaction as outcome for established intervention	Most parents reported high acceptability scores	Emergency department	Also measured child satisfaction