Table 4.

Logistic Regressions Predicting Patient Satisfaction Using Consult Wait Time Measures^a,b,c

	Timely Visit	VHA Rating	Treatment Access	Specialist Access	VHA Satisfaction
Days to completed (ref = <23 days)	(n = 20,000)	(n = 27,095)	(n = 23,497)	(n = 17,797)	(n = 26,957)
≥23 and <27.1	0.85^**	0.95	0.88^**	0.89	0.90^**
≥27.1 and <33.5	0.82^**	0.87^**	0.85^**	0.86^**	0.84^**
≥33.5	0.76^**	0.86^**	0.80^**	0.79^**	0.86^**
Days to first action (ref = 0 days)	(n = 31,324)	(n = 42,462)	(n = 36,492)	(n = 26,461)	(n = 42,333)
>0 and <0.02	0.96	0.98	0.94	0.93	0.97
≥0.02 and <0.06	0.95	0.95	0.97	1.00	0.92^*
≥0.06	1.04	0.98	1.00	0.96	0.98
Days to scheduled (ref = <6.5 days)	(n = 31,324)	(n = 42,462)	(n = 36,492)	(n = 26,641)	(n = 42,333)
≥6.5 and <9.0	0.88^**	0.99	0.95	0.96	0.95
≥9.0 and <13.5	0.77^**	0.91^**	0.89^*	0.87^**	0.89^**
≥13.5	0.71^**	0.85^**	0.79^**	0.77^**	0.79^**

Ref indicates referent; VHA, Veterans Health Administration.

Models include demographics, self-reported health status, healthcare utilization, month fixed effects and VHA medical center random effect.

Reported numbers are odds ratios.

Numbers in parentheses indicate sample sizes. Sample sizes differ between models due to not all Survey of Healthcare Experiences of Patients Health respondents answering every satisfaction question.

^“*”

indicates P <.10;

^“**”

indicates P <.05.