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. 2003 Apr 22;2003(2):CD003286. doi: 10.1002/14651858.CD003286

Piette 2001.

Methods DESIGN: Randomised controlled trial 
 SETTING: Outpatient follow‐up 
 COUNTRY: USA 
 DURATION OF INTERVENTION: unclear, possible 12 months 
 ALLOCATION TO GROUPS: sequence generated from a table of random numbers 
 ANALYSIS BY INTENTION TO TREAT: yes
Participants INCLUSION CRITERIA: diabetes with an active prescription for a hypoglycaemic agent 
 EXCLUSION CRITERIA: >75 years old, mentally ill, life expectancy <12 months, newly diagnosed, planned to discontinue receiving care from clinic within 12 months, no touch telephone 
 NUMBERS: 
 Intervention: 146 
 Control: 146 
 GENDER (male/female): Intervention: 126/6 
 Control: 138/2 
 ETHNIC GROUPS: 
 Intervention: 71 White, 32 Black, 18 Hispanic, 11 Other Control: 93 White, 17 Black, 16 Hispanic, 15 Other 
 MEAN AGE: 
 Intervention: 60 (SD 10) Control: 61 (SD 10) 
 BASELINE MEASUREMENTS: 
 HbA1c: 
 Intervention: 8.2% (SD 1.7) Control: 8.1% (SD 1.7) 
 Hyperglycaemic symptoms: Intervention: 1.6 (SD 1.5) Control: 1.5 (SD 1.4) 
 Hypoglycaemic symptoms: Intervention: 1.3 (SD 1.3) Control: 1.2 (SD 1.6) 
 TYPE OF DIABETES: not stated 
 DURATION OF DIABETES: not stated 
 LOSSES TO FOLLOW‐UP: 20 in total (Intervention 14 and Control 6)
Interventions INTERVENTION: Automated telephone disease management calls, 5‐8 minutes, to record self monitoring of blood glucose readings, self‐care activities, perceived glycemic control, symptoms and use of guideline‐recommended medical care. Option to hear health promotion message. Nurses reviewed automated reports weekly, and followed up with calls. Nurse had ability to schedule clinic appointments. Nurse did not have ability to authorise medication changes, but recommended dosage adjustments to patient's primary care physician. 
 CONTROL: no description given. Methods reported to be similar to those in previous publications where follow‐up visits were provided at discretion of providers. 
 LENGTH OF FOLLOW‐UP: 12 months
Outcomes PRIMARY: 
 ‐ HbA1c 
 ‐ Hypoglycemic symptoms 
 ‐ Hyperglycemic symtoms
Notes QUALITY ASSESSMENT: one or more criteria met 
 COMMENTS: Far more diabetic outpatient visits in intervention group.
Risk of bias
Bias Authors' judgement Support for judgement
Allocation concealment? Low risk A ‐ Adequate