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. 2020 Nov 10;13(5):456–470. doi: 10.1093/inthealth/ihaa091

Table 8.

Opinions about the provision of health services (N=130)

Opinions n (%) Mean Standard deviation
I am happy to receive health advice from my doctor via online
 Strongly agree 42 (32.4) 1.95 0.880
 Agree 60 (47.2)
 Neutral 18 (13.9)
 Disagree 8 (5.6)
 Strongly disagree 2 (0.9)
I am happy to share my medical details with my doctor over the phone
 Strongly agree 34(25.9) 2.16 0.949
 Agree 56 (43.5)
 Neutral 27 (20.4)
 Disagree 12 (9.3)
 Strongly disagree 1 (0.9)
I am happy to provide my medical information to my doctor in his/her clinic/hospital
 Strongly agree 45 (34.3) 1.84 0.799
 Agree 67 (51.9)
 Neutral 14 (11.1)
 Disagree 1 (0.9)
 Strongly disagree 3 (1.9)
I am concerned there may be online sources that provide false medical information
 Strongly agree 35 (26.9) 2.02 0.809
 Agree 64 (49.1)
 Neutral 25 (19.4)
 Disagree 6 (4.6)
 Strongly disagree 0 (0)
It is easy for me to find the official Ministry of Health website for health information
 Strongly agree 26 (19.4) 2.37 0.972
 Agree 48 (37.0)
 Neutral 43 (33.3)
 Disagree 10 (7.4)
 Strongly disagree 3 (2.8)
I am happy to use an official online health service that may help answer my question about my medical condition, provide medical recommendations or provide a medical diagnosis
 Strongly agree 40 (30.6) 2.10 0.976
 Agree 51 (38.9)
 Neutral 29 (22.2)
 Disagree 8 (6.5)
 Strongly disagree 2 (1.9)
I am happy to use online medical help that redirects me to specialized doctors
 Strongly agree 43 (33.3) 1.97 0.870
 Agree 54 (41.7)
 Neutral 26 (19.4)
 Disagree 7 (5.6)
 Strongly disagree 0 (0.0)
It is easy to book an online appointment to a doctor's office
 Strongly agree 27 (20.4) 2.38 1.039
 Agree 50 (38.9)
 Neutral 35 (26.9)
 Disagree 13 (10.2)
 Strongly disagree 5 (3.7)
It will be easy to access the medical lab results online
 Strongly agree 39 (29.6) 2.20 1.100
 Agree 50 (38.9)
 Neutral 22 (16.7)
 Disagree 14 (11.1)
 Strongly disagree 5 (3.7)
Online medical purchasing is easy
 Strongly agree 19 (14.8) 2.56 0.998
 Agree 43 (33.3)
 Neutral 46 (35.2)
 Disagree 18 (13.9)
 Strongly disagree 4 (2.8)
I would prefer face-to-face contact with my doctor rather than an online consultation
 Strongly agree 43 (33.3) 2.06 0.998
 Agree 49 (37.9)
 Neutral 25 (19.4)
 Disagree 10 (7.4)
 Strongly disagree 3 (1.9)