Table 4.
Metric invariance estimates
| Structural invariance description | ||||||
|---|---|---|---|---|---|---|
| High inertia | Low inertia | |||||
| (n = 82) | (n = 146) | |||||
| Relationship | Coefficients | t value | Coefficients | t value |
Baseline model (Un-constrained) |
Nested model (Constrained) |
| PA → Customer retention | 0.549 | 4.524** | 0.620 | 7.532** | χ2 (235) = 481.412 | χ2 (236) = 486.989a |
| NA → Customer retention | 0.054 | 0.466 | − 0.186 | − 2.437* | χ2 (235) = 481.412 | χ2 (236) = 485.914b |
|
Chi-square test results: a∆χ2 [1] = 3.540; p > 0.05 (H7a–Not accepted) b∆χ2 [1] = 4.457; p < 0.05 (H7b–Accepted) |
Goodness-of-fit indices (baseline model) | |||||
|
χ2 = 481.412; df = 235; χ2/df = 2.048; p < 0.001; CFI = 0.953; IFI = 0.954; TLI = 0.948; RMSEA = 0.065 | ||||||
Annotations: *p < 0.05; **p < 0.01; PA Positive Affect, NA Negative Affect