TABLE 2.
Outcomes related to medication errors, pharmacist interventions and communication with patients *
| Parameters | Total | Recovered patients | Hospitalised patients | Deceased patients |
|---|---|---|---|---|
| Total number of medication orders | 2431 | 1673 | 717 | 41 |
| Medication orders per patient | 5.82 | 4.77 | 11.95 | 5.85 |
| High‐alert medications | 609 | 210 | 375 | 24 |
| High alert medications per patient | 1.45 | 0.59 | 6.25 | 3.42 |
| Total PEs | 312 | 191 | 103 | 18 |
| PEs per patient | 0.74 | 0.54 | 1.71 | 2.57 |
| PEs incidence (incidence = total PEs/total No. of medication orders × 100) | 12.83% | 11.41% | 14.36% | 43.90% |
| Corrected PEs | 287 | 176 | 96 | 15 |
| Pharmacist interventions | ||||
| Total number of pharmacist interventions | 1128 | 567 | 503 | 58 |
| Process‐based pharmacist intervention, n (%) a | 812 (71.98) | 487 (85.89) | 298 (59.24) | 27 (45.76) |
| Outcome‐based pharmacist interventions, n (%) a | 316 (28.01) | 79 (14.03) | 205 (40.75) | 32 (54.23) |
| Communication with patients | ||||
| Number of phone calls | 3318 | 2621 | 626 | 71 |
| Phone call duration (min), mean (SD) | 11.87 (±5.54) | 14.29 (±7.58) | 9.86 (±4.77) | 11.47 (±3.86) |
| Dropped calls | 377 | 256 | 98 | 23 |
| Number of WhatsApp® chats | 2116 | 1184 | 863 | 69 |
| Photos shared via WhatsApp® | 190 | 78 | 90 | 22 |
| Audios shared via WhatsApp® | 123 | 63 | 46 | 14 |
| Losing connection while texting on WhatsApp® | 416 | 296 | 102 | 18 |
Abbreviations: PEs, prescribing errors; SD, standard deviation.
a
Differences among recovered, hospitalise, and deceased patients are significant (P ≤ .05).
*
Items listed as numbers (n) unless stated otherwise.