Table 4.

An outline of the main components of The RESOLVE PCOM Implementation Strategy

Implementation component	Characteristics
General implementation strategies
1. Development of educational resources	Providing healthcare professionals with resources (eg, brief instructional videos and pocket guides/outcomes manual) aiming to enhance their knowledge and skills of what outcome measures are, and how to use the right measures at the right time in clinical practice
2. Workshop and conference events	Developing and running national and regional workshop events that aim to address common challenges to implementation and facilitate collaborative learning networks between palliative care services
Site-specific implementation strategies
3. Determining organisational needs	A baseline assessment—developed through initial interview data and additional liaison with service leads at each site—aimed at understanding the site-specific challenges to implementing PCOMs so that the intervention can be tailored to each site’s needs. This includes understanding whether sites want help with better implementing a measure that is already used, or with implementing new measure(s) across or in specific settings
4. Formal training	Face-to-face and online educational sessions/presentations with healthcare professionals at sites in order to address local implementation issues/challenges
5. IT support	Providing informational, practical and technical support to ensure that each site has the analytic capacity to input outcomes data into, and extract it back out of, electronic systems
6. Reporting and feedback	Providing sites with tailored, service-level reports and feedback of their outcomes data to motivate continued use
Running through general and site-specific implementation strategies
7. Quality improvement facilitator	Working directly with sites by local site liaison, championing the implementation of PCOMs into practice, identifying and responding to local challenges/needs, keeping PCOMs on the agenda and acting as a direct link between the research team and sites. An important aspect of this role is to make judicious use of the implementation strategy elements, rather than necessarily deliver the strategy as a whole

PCOMs, person-centred outcome measures.