Table 1.

Characteristics of the referral sets

	Set A: Existing wait list referrals	Set B: New incoming referrals	Set C: Multiple referrals
Inclusion criterion	Retrospective analysis of referrals received prior to the 26 September 2017	Prospective analysis of referrals between the 26 September 2017 and 27 August 2018	Subset of new patients on the existing wait list or newly referred
Appointment status	New patients with no appointment scheduled	New patients with newly triaged referrals	New patients referred at least twice
Triage status	Contains referrals triaged non-urgent only	Referrals triaged urgent and non-urgent	Referrals triaged urgent and non-urgent