Comparing the odd ratios of telemedicine users. Baseline group: all in-person visits during January 01, 2019 to August 31, 2020. Video visit group: Patients accessed telemedicine services using multimedia video chat during March 01, 2020 to August 31, 2020. Telephone visit group: patients accessed telemedicine services using the telephone during March 01, 2020 to August 31, 2020.