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. 2021 Aug 12;27(2):197–203. doi: 10.25259/IJPC_370_20

Figure 1:

Figure 1:

(a) Situational analysis – The A3 methodology tools applied sequential for the project. (b) Cause and effect analysis using fishbone diagram. The GEMBA/participant observation technique was used to directly observe the conditions at the workplaces and identify the root causes for the inconsistent homecare services through team consensus.