Table 1:

Key drivers and interventions.

Root cause analysis	Key drivers	Interventions	Responsible team member
Measurements Medical records, phone calls	Data collection	At HBCHRC Creating an Electronic Medical Record system for PC unit Triage system and code to mark patients needing HBPC By the CBO Creating an electronic database of patients needing HBPC and assigning a unique ID to every patient	Assigned personnel from HBCHRC PC team Assigned volunteer from the CBO
Environment Allocation of specific time and budget, distance Materials Lack of coordination, training	Planning	Weekly planning of home visits Plan the route, distance and patients to be covered Communication and exchange of information through WhatsApp group and electronic data entry on both sides Team meetings for training and guidance	Assigned personnel from HBCHRC and CBO
Machines Communication, vehicles Methods Tools, implementation of triaging, logistics, personnel Materials Lack of coordination, training	Resource management	Dedicated home care team availability of transport on designated days coordination between HBCHRC and the home care team Liaising with local community resources	Assigned personnel from CBO&HBCHRC The timely grant by the Two Worlds Cancer Collaboration to the CBO facilitated this
Methods Tools, implementation of triaging, logistics, personnel	Sustainability	Periodic review Auditing	Assigned personnel from HBCHRC and CBO