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. Author manuscript; available in PMC: 2022 Sep 1.
Published in final edited form as: Acad Pediatr. 2021 Mar 18;21(7):1244–1252. doi: 10.1016/j.acap.2021.03.007

Fig. 3.

Fig. 3.

a. Child Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) Survey Top-Box Scores

Fig. 3. b. Child Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) Survey Bottom-Box Scores

a Top-box scores for component items were the percentage of respondents selecting the most positive response options (“always” and “yes, definitely”). Top-box scores for overall hospital rating were the percentage of respondents who selected 9 or 10 on the 11-point Likert scale. Top-box scores for willingness to recommend the hospital were the percentage of respondents who selected “definitely yes.”

b Composite measure, whereby top-box and bottom box composite scores were the mean of the item top- and bottom-box scores, respectively, within that composite measure.

c Single item measure.

d Bottom-box scores component items were the percentage of respondents selecting the negative response options (“sometimes/never” and “no”). Bottom-box scores for overall hospital rating were the percentage of respondents who selected 0–6 on the 11-point Likert scale. Bottom-box scores for willingness to recommend the hospital were the percentage of respondents who selected “definitely/probably no.”