Fig. 2.

Odds of booking or keeping a future appointment based on outreach status. A diabetes nursing team attempted outreach for 787 patients after a canceled appointment for diabetes during 14 weeks of the COVID-19 pandemic. Outreach status (x-axis) was defined as reached (2-way communication between the clinician and patient via telephone or an electronic health record portal message), message left (1-way communication, eg, voicemail), or no contact. Outcomes were defined as booking an appointment and keeping the appointment after the outreach initiative and before October 31, 2020. Reached patients were significantly more likely to book (odds ratio = 2.43, 95% CI [1.58-3.72], P < .001) and keep (odds ratio = 2.39, 95% CI [1.54-3.72], P < .001) an appointment than no contact patients.