Table.
Patient Population Characteristics by Outreach Status
| Variable | Total N = 787 (100%) |
Patient reached n = 384 (48.8%) |
Left message n = 152 (19.3%) |
No contact n = 251 (31.9%) |
P value among groups |
|---|---|---|---|---|---|
| Age, y, (mean ± SD) | 61.7 ± 14.2 | 61.5 ± 13.8 | 59.4 ± 14.2 | 63.3 ± 14.5 | .025a |
| Female, n (%) | 423 (53.7%) | 211 (54.9%) | 72 (47.4%) | 140 (55.8%) | .209b |
| Race, n (%) | .163b | ||||
| Asian | 39 (5.0%) | 20 (5.2%) | 11 (7.2%) | 8 (3.2%) | |
| Black | 110 (14.0%) | 46 (11.9%) | 21 (13.8%) | 43 (17.1%) | |
| Hispanic | 34 (4.3%) | 14 (3.6%) | 5 (3.3%) | 15 (5.9%) | |
| White | 530 (67.3%) | 269 (70.05%) | 94 (61.8%) | 167 (66.5%) | |
| Other | 43 (5.5%) | 21 (5.5%) | 12 (7.9%) | 10 (3.9%) | |
| Unknown | 31 (4.0%) | 14 (3.6%) | 9 (5.9%) | 8 (3.2%) | |
| Insurance, n (%)d | .477b | ||||
| Commercial | 411 (53.0%) | 201 (52.6%) | 82 (55.0%) | 128 (52.0%) | |
| Medicaid | 82 (11.6%) | 34 (8.9%) | 17 (11.4%) | 31 (12.6%) | |
| Medicare | 279 (36.0%) | 146 (38.2%) | 49 (32.9) | 84 (34.2%) | |
| Self-pay/other | 5 (0.6%) | 1 (0.3%) | 1 (0.7%) | 3 (1.2%) | |
| Type 2 diabetes | 665 (84.5%) | 314 (81.7%) | 126 (82.9%) | 225 (89.6%) | .035b |
| Type 1 diabetes | 93 (11.8%) | 53 (13.8%) | 21 (13.8%) | 19 (7.6%) | |
| Insulin use, n (%) | 508 (64.5%) | 263 (68.5%) | 95 (62.5%) | 150 (59.7%) | .067b |
| Baseline HbA1C %, mmol/mol, (mean ± SD) | 7.96 ±1.81 (63 ± 17.63) | 7.83 ±1.72 (62 ± 16.65) | 8.26 ±1.78 (67 ± 17.30) | 7.97 ±1.94 (64 ± 19.05) | .056a |
| Baseline GFR, mL/min, (mean ± SD) | 74.2 ± 24.9 | 74.1 ± 25.01 | 77.27 ± 25.9 | 72.59 ± 23.97 | .225a |
| Deceased, n (%) | 9 (1.1%) | 4 (1.0) | 0 (0.0%) | 5 (2.0%) | .215c |
Abbreviations: GFR = glomerular filtration rate; HbA1C = hemoglobin A1C.
Patients who canceled a diabetes appointment between March 16, 2020, and June 19, 2020, because of the pandemic were provided outreach by a diabetes nursing team. The outreach status was defined as reached (2-way communication between the clinician and patient via telephone or an electronic health record portal message), message left (1-way communication, eg, voicemail), or no contact.
P values indicate differences among the groups based on analysis of variance.
P values indicate differences among the groups based on the chi-square test.
P values indicate differences among the groups based on the Fisher exact test.
Missing data from 10 individuals.