Table 2.

Indicator types and outcomes.

Indicator type and description		Achieved metric	Optimum standard	Minimum standard	Transition standard
Process quality
	Staff education on automated processes	100%	100%	90%	80%
	Staff education on use of freed up time	100%	100%	90%	80%
	Prescriptions filled per month	Meets unit needs	Meets unit needs	Meets unit needs	Meets unit needs
Outcome
	Accuracy of dispensing: error rate per 1000 items dispensed	Zero error	Zero error	Zero error	Zero error
	Patient wait time	53% reduction	50% reduction	45% reduction	35% reduction
	Patient satisfaction specific to wait time	93% overall	>75% overall	15% increase	10% increase
	Pharmacist productivity (daily prescriptions per pharmacist)	33% increase	30% increase	25% increase	10% increase
	Overall patient satisfaction	22% increase, 93% overall	20% increase	15% increase	10% increase
	Patient education timea	Future metric (see discussion)	30% increase	25% increase	10% increase

^aMetric introduced during implementation phase only.