Table 4.
User complaints in mHealth app reviews are broken down into 2 mutually exclusive categories: Medical and Health & Fitness
| Complaint | All mHealth (391 642 complaints) |
Medical (67 057 complaints) |
Health & Fit. (324 585 complaints) |
|||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Category | #Compl. | %Compl. | #Apps | %Apps | #Compl. | %Compl. | #Apps | %Apps | #Compl. | %Compl. | #Apps | %Apps |
| Usability: | ||||||||||||
| Bugs | 201 240 | 51.4 | 2240 | 10.7 | 34 728 | 51.8 | 627 | 7.7 | 166 512 | 51.3 | 1613 | 12.5 |
| Battery | 7710 | 2.0 | 568 | 2.7 | 4784 | 7.1 | 120 | 1.5 | 2926 | < 1 | 448 | 3.5 |
| Mobile data | 2058 | < 1 | 427 | 2.0 | 169 | < 1 | 70 | < 1 | 1787 | < 1 | 305 | 2.4 |
| Security: | ||||||||||||
| Malware | 6562 | 1.7 | 234 | 1.1 | 4132 | 6.2 | 47 | < 1 | 2430 | < 1 | 187 | 1.4 |
| Security | 4750 | 1.2 | 245 | 1.1 | 1725 | 2.6 | 72 | < 1 | 3025 | < 1 | 173 | 1.3 |
| Permissions | 7451 | 1.9 | 424 | 2.0 | 1600 | 2.4 | 86 | 1.0 | 5851 | 1.8 | 338 | 2.6 |