Table 3.
Needed spare parts and company role in providing services during the lockdown period
| Needed spare parts and accessories | N | % |
|---|---|---|
| Batteries | ||
| Not needed at all | 6 | 9.8 |
| Easy to find | 16 | 26.2 |
| Difficult to find | 34 | 55.7 |
| Not available at all | 5 | 8.2 |
| Cables | ||
| Not needed at all | 13 | 21.3 |
| Easy to find | 12 | 19.7 |
| Difficult to find | 30 | 49.2 |
| Not available at all | 6 | 9.8 |
| Main processing unit | ||
| Not needed at all | 32 | 52.5 |
| Easy to find | 8 | 13.1 |
| Difficult to find | 15 | 24.6 |
| Not available at all | 6 | 9.8 |
| Dryer | ||
| Not needed at all | 37 | 60.7 |
| Easy to find | 13 | 21.3 |
| Difficult to find | 8 | 13.1 |
| Not available at all | 3 | 4.9 |
| Maget | ||
| Not needed at all | 32 | 52.5 |
| Easy to find | 8 | 13.1 |
| Difficult to find | 17 | 27.9 |
| Not available at all | 4 | 6.6 |
| Voice filters | ||
| Not needed at all | 26 | 42.6 |
| Easy to find | 11 | 18.0 |
| Difficult to find | 11 | 18.0 |
| Not available at all | 13 | 21.3 |
| Protective covers | ||
| Not needed at all | 27 | 44.3 |
| Easy to find | 8 | 13.1 |
| Difficult to find | 12 | 19.7 |
| Not available at all | 14 | 23.0 |
| Other accessories (e.g., ear hooks) | ||
| Not needed at all | 36 | 59.0 |
| Easy to find | 3 | 4.9 |
| Difficult to find | 11 | 18.0 |
| Not available at all | 11 | 18.0 |
| Benefit from educational videos and contact with technical support in dealing with spare parts properly | ||
| No | 14 | 8.0 |
| Yes | 68 | 39.1 |
| Did not received any videos | 92 | 52.9 |
| Did you order spare parts from the support company during the lockdown? | ||
| No | 113 | 64.9 |
| Yes | 61 | 35.1 |