Table 3.

The nine Jobs To Be Done prioritized for co-design workshop 2, with three prioritized per user group.

User group	JTBDa 1	JTBD 2	JTBD 3
Public health	As a public health professional When reviewing the outcomes of an evaluation I need the flexibility within the project and team to make decisions that change the direction of the project So that learnings can be used to change the service for the better	As a public health professional When evaluating a service I need to know if the service is having an impact on key metrics So that I can make an investment case for rolling the service out at scale	As a commissioner When writing a brief I need to set expectations around metrics, methods, and implementation as well as provider skills and capabilities So that providers can build these into their solution design and implementation plan
Academic	As an evaluator When evaluating a health product or service I need access to clean, accessible and linked data from across the health system So that I can do my evaluation	As an evaluator When designing or setting up an evaluation I need access to a range of evaluation tools and paradigms So that I can choose the one fit for the problem	As an academic evaluator When doing evaluation I need an in-depth understanding of the intervention and the pathway of action So that I can properly evaluate it
Digital	As a digital professional When evaluating a service qualitatively I need to be able to observe users So that I can understand why they are having difficulties	As a digital professional When planning a DHIb I need to know what sort of evaluations might need to take place So that I can be prepared to participate	As a digital professional When deciding what to design and how to design it I need to validate service propositions by testing assumptions So that I can be confident in committing resources to develop them

^aJTBD: Jobs To Be Done.

^bDHI: digital health intervention.