Table 2.

Patient satisfaction with telemedicine visit.

Patient satisfaction survey	Numbers (%)
Alternate care
Number who would have sought in-person visit with a doctor	38 (25.5%)
Number who would have sought care at another healthcare organization	9 (6.0%)
Number who would have sought care with another video visit vendor	10 (6.7%)
Number who wouldn’t have received care	20 (13.4%)
Number who would have gone to Minute Clinic (eg, CVS, Walgreens)	11 (7.4%)
Number who would have gone to (blinded for peer review) emergency department or walk-in clinic	52 (34.9%)
Unanswered	9 (6.0%)
Perception of care
Number who felt care was equal to or better than in-person care	134 (89.9%)
Number who felt care was worse than in-person care	9 (6.0%)
Unanswered	6 (4.0%)
Satisfaction scores (0–10)
Number detractors (score 0–6)	1 (0.7%)
Number passives (score 7, 8)	13 (8.7%)
Number promoters (9,10)	135 (90.6%)