Table 5.
Characteristics of Facebook reviews (n = 1825).
| Sentiment | |||||
|---|---|---|---|---|---|
| Variables | Negative | Positive | |||
| n | (%) | n | (%) | ||
| Hospital Characteristics | |||||
| Region | East Coast | 53 | (10.4) | 136 | (10.3) |
| North | 98 | (19.2) | 295 | (22.4) | |
| West | 237 | (46.5) | 685 | (52.1) | |
| South | 63 | (12.4) | 115 | (8.7) | |
| East Malaysia | 59 | (11.6) | 84 | (6.4) | |
| Location | Rural | 81 | (15.9) | 153 | (11.6) |
| Urban | 429 | (84.1) | 1162 | (88.4) | |
| Hospital Type | Primary | 43 | (8.4) | 82 | (6.2) |
| Secondary | 22 | (4.3) | 58 | (4.4) | |
| Tertiary | 445 | (87.3) | 1175 | (89.4) | |
| Beds (Median, IQR) | 730 | (604) | 704 | (563) | |
| Facebook Features | |||||
| Admin Response | No | 463 | (90.8) | 1188 | (90.3) |
| Yes | 47 | (9.2) | 127 | (9.7) | |
| Adequate Hospital Information | No | 35 | (6.9) | 76 | (5.8) |
| Yes | 475 | (93.1) | 1239 | (94.2) | |
| Hospital Accreditation | No | 210 | (41.2) | 491 | (37.3) |
| Yes | 300 | (58.8) | 824 | (62.7) | |