Table 2.
Caregivers' satisfaction with the communication service received by the healthcare team (N = 155).
| Questions | Mean (SD)a |
|---|---|
| 1) Overall, how do you rate the service received?b | 4.44 (0.89) |
| 2) How satisfied are you with having received daily updates regarding the clinical situation of your relative?c | 4.59 (0.84) |
| 3) How welcomed you felt by the health team?d | 4.37 (1.03) |
| 4) Did you feel treated with respect?d | 4.73 (0.60) |
| 5) Did they understand your main concerns?d | 4.52 (0.87) |
| 6) Did they let you speak without interrupting?d | 4.59 (0.80) |
| 7) Did they give you all the information you needed?d | 4.84 (0.87) |
| 8) Did they use words that were easy for you to understand?d | 4.58 (0.83) |
| 9) Did they verify that you understood everything?d | 4.47 (0.94) |
| 10) Did they encourage you to ask questions?d | 3.83 (1.22) |
| 11) Did they communicate the progress of your relative's treatment?d | 4.54 (0.089) |
| 12) Did they show attention and interest?d | 4.52 (0.82) |
| 13) Did they give you the right time?d | 4.43 (0.93) |
a
SD, Standard Deviation.
b
distribution of answers was on a 5-point Likert scale from “poor” to “excellent”.
c
distribution of answers was on a 5-point Likert scale from “not at all satisfied” to “extremely satisfied”.
d
distribution of answers was on a 5-point Likert scale from “not at all” to “very much”.