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. Author manuscript; available in PMC: 2022 Nov 1.
Published in final edited form as: Appl Ergon. 2021 Jun 26;97:103498. doi: 10.1016/j.apergo.2021.103498

Table 1:

Perspectives of workflow integration

Authors Approach Definition of workflow integration Relationship between usability and workflow integration Dimensions of workflow considered in this approach*
Scapin and Bastien (1997); Marcilly et al. (2015) Usability heuristics for health IT “how the characteristics of the system under design/evaluation fit: the characteristics of the tasks to be performed with/supported by the system, the characteristics of the typical end-user(s) (mental model, knowledge organization, cognitive tasks), and the characteristics of the typical end-user(s) workflow” graphic file with name nihms-1714151-t0003.jpg graphic file with name nihms-1714151-t0004.jpg
Flanagan et al. (2011); Doebelling et al. (2011) Survey to assess workflow integration of CDS 4 aspects:
• Navigation (e.g. patient information is easy to find)
• Functionality (e.g. the CDS helps you perform the tasks you need to during face-to-face patient encounters)
• Usability (e.g. the CDS is challenging to use)
• Workload (e.g. using the CDS during face-to-face patient encounters adds effort).
graphic file with name nihms-1714151-t0005.jpg graphic file with name nihms-1714151-t0006.jpg
Press et al. (2015) Design of CDS in the emergency department “consideration of what timing in the patient interaction the CDS is triggered” graphic file with name nihms-1714151-t0007.jpg graphic file with name nihms-1714151-t0008.jpg
*

The dimensions of workflow are those identified by Carayon et al. (2012)