Table 1:
Perspectives of workflow integration
| Authors | Approach | Definition of workflow integration | Relationship between usability and workflow integration | Dimensions of workflow considered in this approach* |
|---|---|---|---|---|
| Scapin and Bastien (1997); Marcilly et al. (2015) | Usability heuristics for health IT | “how the characteristics of the system under design/evaluation fit: the characteristics of the tasks to be performed with/supported by the system, the characteristics of the typical end-user(s) (mental model, knowledge organization, cognitive tasks), and the characteristics of the typical end-user(s) workflow” |
|
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| Flanagan et al. (2011); Doebelling et al. (2011) | Survey to assess workflow integration of CDS | 4 aspects: • Navigation (e.g. patient information is easy to find) • Functionality (e.g. the CDS helps you perform the tasks you need to during face-to-face patient encounters) • Usability (e.g. the CDS is challenging to use) • Workload (e.g. using the CDS during face-to-face patient encounters adds effort). |
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| Press et al. (2015) | Design of CDS in the emergency department | “consideration of what timing in the patient interaction the CDS is triggered” |
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The dimensions of workflow are those identified by Carayon et al. (2012)