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. 2021 Sep 27;16(9):e0257677. doi: 10.1371/journal.pone.0257677

Table 8. Comparison of physician and CHT attributes affecting the completeness, accuracy and bias of data collected by each method for history-taking.

Attribute Physician CHT
Limited short term memory Yes No
Non-expandable cognitive capacity for learning impacted negatively by time-pressure and distraction Yes No
Use heuristics to collect and interpret data Yes No
Limited time with patient Yes No
Limit patient’s answer-times to seconds Yes No
Leverage expertise and scale resources to need No Yes
Complete control of what is asked and what is not asked to standardize data collection No Yes
Automated data-entry into a structured, electronic database No Yes
History-taking in the patient’s preferred language Maybe Always