Table 1.
Demographic details of research participants
| Participant ID | Gender | Highest level of education completed | Occupation | Years of experience in the current designation | Mode of Interview | Duration of interview (in min) |
|---|---|---|---|---|---|---|
| IDI_SP-01 | Female | Grade 9 | FCHV | 26 | Telephone | 60 |
| IDI_SP-02 | Female | Grade 10 | FCHV | 28 | Telephone | 75 |
| IDI_SP-03 | Female | Grade 10 | FCHV | 20 | Telephone | 65 |
| IDI_SP-04 | Female | Grade 10 | Senior ANM | 3 | Messenger | 60 |
| IDI_SP-05 | Male | Graduate level | Cold chain consultant | 2 | 85 | |
| IDI_SP-06 | Male | Graduate level | Immunisation officer | 11 | Telephone | 79 |
| IDI_SP-07 | Male | Graduate level | Immunisation supervisor | 24 | Messenger | 24 |
| Details of service users (parents) | Number of children | |||||
| IDI_SU-01 | Female | High school | Housewife | 1 | Telephone | 30 |
| IDI_SU-02 | Female | Graduate level | Housewife | 1 | Zoom | 29 |
| IDI_SU-03 | Female | Graduate level | Housewife | 1 | Zoom | 30 |
| IDI_SU-04 | Female | Graduate level | Housewife | 1 | Zoom | 20 |
| IDI_SU-05 | Female | Graduate level | Lecturer | 1 | Messenger | 25 |
| IDI_SU-06 | Female | Graduate level | Unemployed | 1 | Zoom | 21 |
| IDI_SU-07 | Male | High School | Business | 1 | Messenger | 25 |
| IDI_SU-08 | Male | Graduate level | Multimedia producer | 1 | Messenger | 20 |