Table 1.
Monthly Program Metrics, April 2020 Through March 2021
| Monthly Metric | April 2020 | May 2020 | June 2020 | July 2020 | August 2020 | September 2020 | October 2020 | November 2020 | December 2020 | January 2021 | February 2021 | March 2021 | Cumulative of All Months |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Hotline volume | 17,370 | 15,448 | 5,347 | 14,495 | 20,384 | 16,319 | 20,607 | 33,869 | 13,625 | 10,637 | 7,335 | 3,868 | 179,304 |
| COVID-19-specific chatbots | 4,784 | 3,032 | 1,972 | 3,131 | 3,462 | 3,003 | 5,310 | 10,163 | 4,716 | 3,968 | 2,970 | 1,989 | 45,800 |
| Provider (APP/MD) virtual visits | 2,230 | 1,906 | 679 | 2,623 | 3,900 | 4,113 | 5,489 | 3,217 | 5,356 | 5,898 | 2,313 | 898 | 38,622 |
| Total cumulative enrollment | 850 | 818 | 238 | 644 | 698 | 648 | 996 | 2,016 | 1,234 | 1,017 | 387 | 193 | 9,739 |
| PHW enrollment only | 730 | 664 | 189 | 492 | 460 | 450 | 712 | 1290 | 559 | 344 | 155 | 120 | 6,165 |
| Enrollment acute monitoring at home programs | 100 | 114 | 55 | 140 | 214 | 170 | 281 | 658 | 608 | 631 | 216 | 65 | 3,252 |
| Hospital Utilization | |||||||||||||
| Admissions | 23 | 15 | 12 | 22 | 34 | 51 | 50 | 126 | 80 | 63 | 30 | 22 | 528 |
| ER visits | 64 | 76 | 35 | 46 | 88 | 84 | 131 | 266 | 215 | 149 | 76 | 45 | 1,275 |
APP = nurse practitioner or physician assistant; COVID-19 = coronavirus disease 2019; ER = emergency room; PHW = pandemic health worker.