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Comparison of this paper with the most relevant literature.
| Related literature | Online order fulfillment policy | Delivery platform | Product + delivery service | General services | Impact of external event (COVID-19) |
|---|---|---|---|---|---|
| Gao and Su 2017; Jin et al. 2019; Bayram and Cesaret 2020 | ✓ | ||||
| Tong et al., 2020, He et al., 2020 | ✓ | ✓ | |||
| Guo et al. 2017 | ✓ | ||||
| Niu et al. 2019 | ✓ | ✓ | |||
| Choi 2020 | ✓ | ✓ | |||
| This paper | ✓ | ✓ | ✓ | ✓ |
