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Task Success Rate (n=25)a
| Task | Percentage completed with ease | Percentage completed with difficulty | Percentage failed to complete |
|---|---|---|---|
| Click on start timer | 84 | 16 | 0 |
| Upload image to mLab app | 60 | 28 | 12 |
| Get your results on the results page | 80 | 4 | 16 |
| Check for nearby services | 92 | 0 | 8 |
The task success rate percentages include attempts by both heuristic evaluators and end-users
