Table 2.

Personal Factors that Enhance Occupational Therapists’ Ability to Act as SCAs

Cross-cutting personal factors (n = 9)	Elements involved and description
	Intrinsic characteristics (n = 9)	Skills (n = 11)	Strategies (n = 12)
Adaptability/flexibility	Accommodating: SCAs are accommodating, that is, modify and adapt the project according to new external requirements or advice they receive. If they feel it is the best action to take, SCAs slow down or stop the project.	Adaptive skills: SCAs know how to modify their vision to accommodate changes in the context. They do not stick rigidly to their objectives.	Gradually develop the change project and their own expertise: SCAs adapt the development of their project to their level of expertise and consider stakeholders’ reactions and pace of adaptation to avoid offending them.
Confidence in their own expertise	Self-confident: SCAs are confident in their abilities and likelihood of success. They can follow their intuition and feel they are making the right decisions.	Expertise in building skills: SCAs know how to appear credible in the eyes of the people involved and convince them of their power to change things. They have field experience where the change is taking place.	Enrich their knowledge: SCAs use many means to acquire knowledge and they consult the evidence to get information relevant to the project. They also consult their fellow SCAs to learn from their experiences and share their expertise.
		Self-learning skills: SCAs can recognize and admit to themselves the limits of their knowledge. They learn from research articles, their colleagues, and other things they read.
Directed collaboration		Conflict management skills: SCAs know how to manage conflicts by using diplomacy to ease tense situations and prevent emotional outbursts.	Partner in a timely manner: SCAs prepare their arguments and convince the organization’s decision-makers to give them support.
		Collaboration skills: SCAs can develop team spirit, be open to professions different from their own, and collaborate with these professionals.	Build a support network: To overcome their own weaknesses, SCAs recognize the strengths of their peers and ask for their help, as well as the help of a trusted mentor.
		Leadership skills: SCAs know how to share their vision in detail so that stakeholders get enthusiastic and feel challenged by the change implementation.	Showcase themselves: SCAs act as role models in their change project and highlight their own values, principles and strengths.
Discovery	Adventurous: SCAs are adventurous, creative, go outside their comfort zone, advance into unknown territory and show courage in coping. with the unexpected to continue their project.		Innovate: SCAs introduce a new process based on the standards required by the approval process.
Effective communication	Persuasive: SCAs are persuasive; they enjoy the company of others, have interpersonal skills, and charisma, and establish mutually interesting, respectful, and pleasant social relationships.	Communication skills: SCAs can communicate in and out and be assertive. They master the art of speaking, listening, and accepting what others say.	Communicate effectively: SCAs use effective strategies and various communication channels (e.g., traditional and social media) to get their message across. They create personalized, adapted messages and use communication models.
Observation/analysis	Explorer: SCAs are interested in what is new or different. They do not reject information and try to understand differences instead of judging them.	Situational analysis skills: SCAs can look at the situation from different angles, autopsy it to connect elements and dissect the complexities of what they are facing in order to complete their change project.	Analyze the situation prior to change: SCAs make sure they gather enough information to have a holistic vision of the change to be implemented before it is done.
		Contextual knowledge skills: SCAs understand the context in which they work. They see and identify the dynamics and issues (political, social, etc.) in the environment.
Planning	Conscientious: SCAs are effective and rigorous, they exercise self-discipline to achieve their objectives and ensure their availability.	Planning skills: SCAs can organize their work schedule in a structured manner, optimize their time and be effective in carrying out the project.	Plan progress: SCAs prepare a written structure of the project, resources needed and stakeholders involved so that they know the tasks under their responsibility.
Positivism	Optimistic: SCAs are optimistic; they see pitfalls in a positive light. They know how their project will improve society and it keeps them from being frustrated.	Resilience: SCAs can accept that not all projects will be successful, they are able to take a step back and see their mistakes. They thus learn from their mistakes in order to improve.	Create excitement: SCAs make stakeholders aware of the benefits of their project and their involvement in it. They arouse stakeholders’ interest and make sure that it is maintained throughout the project.
	Altruistic: SCAs are sincere in their interactions. They believe in a better world and better services.
Reactivity	Diligent: SCAs are motivated, passionate and committed. They are willing to act and are energetic and dynamic, which ensures that they move forward in the projects they undertake.		Seize opportunities: SCAs are always on the lookout for opportunities that will benefit the change project. If necessary, they pause the project and restart at a more opportune time.
			Compensate for a lack of resources: SCAs approach individuals or organizations to obtain resources. If they are unable to amass all the necessary resources, they adapt the project creatively according to the available resources.