Table 2.
Patient satisfaction survey results.
| Question | Median (IQR) |
|---|---|
| How satisfied are you with your telehealth visit overall? (0–100, 0 being unsatisfied and 100 being completely satisfied) | 96 (79–100) |
| How completely did the telehealth visit provide for your child's medical needs? (0–100, 0 being not at all and 100 being completely met) | 97.5 (81–100) |
| On a scale of 0–10 (0 = unlikely to recommend, 10 = completely recommend), how likely are you to recommend a telehealth visit to other families? | 10 (8–10) |
| Please check the technical issues you experienced during the telehealth visit: | |
| No issues, everything worked well | 81.6% |
| Video quality not good enough and/or video stopped working | 8.8% |
| Audio quality not good enough and/or audio stopped working | 6.8% |
| Connection/Internet problems | 7.5% |
| This telehealth visit: | |
| Saved me travel time | 95.2% |
| Allowed me to avoid time away from work | 37.4% |
| Allowed my child to avoid missing school | 18.4% |
| Took more time away from work/school | 0% |