Table 3.

Sample comments from the video visit feedback questionnaire.

Positive (72.8%)	“It saved us driving a long distance, having to pay for a sitter for our other children, the cost of meals while traveling, and was a very quick appointment with no waiting room time!” “Telehealth visits are a great tool for us as we live approx 2 h from the physical location and this provided us with great flexibility in today's world.” “This is great - right now I'm working from home due to Covid but when life goes back to normal this could save me from missing multiple days from work and him missing school.” “I realize this telehealth visit was due to COVID-19, but I would highly recommend this as an option for certain visits once we are out of the pandemic.”
Negative (10.0%)	“I did not feel like the doctor could provide a thorough evaluation.” “I still prefer face to face for a medical doctor visit.” “While the visit was fine, it was very unnerving to have my child expose himself on the camera.” “We tried it on both my husband's and my computer and it didn't work on either- one is a PC and mine is a brand new Mac, and our internet was at full strength so I'm not sure exactly why we couldn't get connected!”
Both positive and negative (10.0%)	“We unfortunately still need to see the doctor in person for a possible ongoing issue, but overall we were able to get our questions answered and it saved us from having to go in just to have an incision checked.” “In general I liked the convenience, but again I do worry a little that the examination wasn't as effective as it would have been in person.” “It would be nice to have my doctor examine my child in person, but this is a nice alternative to avoid the extensive travel that some patients do and/or the exposure to Covid.” “Teleheath may be more difficult if she was ill, however, it is perfect for routine visits and follow up.”
Neutral (7.2%)	“Purpose of telehealth visit was due to the pandemic going on.” “Many thanks for the survey!”