Variable | Statement | Source |
---|---|---|
Trust on Government | 1. Public authorities in the government are acting in the interest of the public. Public authorities in the government are capable. 3. Public authorities in the government carry out their duties effectively. 4. Public authorities in the government are sincere. 5. Public authorities in the government are honest. |
Grimmelikhuijsen (2012) |
Perceived Responsiveness | 1. The government is sensitive to public opinions. 2. The government responds to public requests quickly. 3. The government is making a sincere effort to support those residents who need help. 4. The government is efficient in providing quality solutions for public needs. 5. Citizen's appeals to the government are treated properly within a reasonable period of time. |
Vigoda-Gadot and Yuval (2003) |
Perceived Accountability | 1. The government has a regular reporting system on the achievements and results of the program against its objectives. 2. The government recognizes its responsibility towards the public. 3. The government follows treasury rules and regulations in all circumstances. 4. The government ensures proper usage of its budget in an authorized manner. |
Said et al. (2015) |
Perceived Transparency | 1. The government plan and program are implemented transparently. 2. The entire process of the government is transparently disclosed. 3. The public can clearly see the progress and situations of the government administration. 4. The government discloses sufficient information to the public about its performance. |
Park and Blenkinsopp (2011) |
Government agency's provision of quality information on social media | 1. (I feel that) the agency's Instagram page/Facebook page/Twitter account provides sufficient contents of news & information for me to understand and get necessary facts. 2. The agency's Instagram page/Facebook page/Twitter account provides accurate information to me to understand the government & policy news correctly. 3. The agency's Instagram page/Facebook page/Twitter account provides diverse and various information to me. 4. The agency's Instagram page/Facebook page/Twitter account provides the news & information timely. 5. The agency's Instagram page/Facebook page/Twitter account provides access to other information sources to me (e.g. links to useful government websites) ⁎. 6. The agency's Instagram page/Facebook page/Twitter account provides additional access to other information channels to me (e.g. link to agency's website, contact information) ⁎. 7. The agency's Instagram page/Facebook page/Twitter account provides appropriate information to me. |
Park et al. (2016) |
Perceived Government Response on COVID-19 | 1. I support government measures to restrict the movement of Pakistani citizens to curb the spread of Coronavirus (COVID-19). 2. We have strong government officials right now to take action to stop the spread of disease. 3. I want my country's government to severely punish those who violate orders to stay home. 4. It is vital right now that the government strongly enforces social distancing measures. 5. I am upset at the thought that government would force people to stay home against their will. ® 6. It makes me angry that the government would tell me where I can go and what I can do, even when there is a crisis such as Coronavirus (COVID-19). ® 7. I think we should spend most of our government resources right now towards finding a vaccine (or other medical cure) for Coronavirus (COVID-19). 8. I support government research on Coronavirus (COVID-19) because I think that is the best way to stop it. 9. I think it is the government's good idea to give individual citizens money back during these difficult times to increase spending and keep business going. 10. I think my country's government “Ahsaas Program” package during the virus spread is a good idea. 11. I distrust the information I receive about the Coronavirus (COVID-19) from the government. ® 12. I think the government has an agenda that is causing them not to give the whole story to the populace. ® |
Conway III et al. (2020). |