Table 1.
Utilization of ambulatory visit modalities by patient demographic groups, June 1 through September 30, 2020
| Patient participation in visit modality,
n (%)a |
|||||
|---|---|---|---|---|---|
| Demographic | In-person | Telephone | Video | Any telehealth | Total patients |
| All patients | 95 407 (71.1) | 33 418 (24.9) | 41 766 (31.1) | 68 275 (50.8) | 134 274 |
| Race | |||||
| White | 78 717 (70.6) | 28 304 (25.4) | 34 963 (31.4) | 57 355 (51.5) | 111 436 |
| Black | 2422 (73.0) | 1055 (31.8) | 956 (28.8) | 1805 (54.4) | 3316 |
| Asian | 4176 (74.8) | 1083 (19.4) | 1781 (31.9) | 2631 (47.1) | 5585 |
| American Indian | 697 (69.3) | 295 (29.3) | 279 (27.7) | 529 (52.6) | 1006 |
| Multiracial | 3869 (73.0) | 986 (18.6) | 1766 (33.3) | 2521 (47.6) | 5301 |
| Ethnicity | |||||
| Non-Hispanic | 83 410 (70.7) | 29 765 (25.2) | 37 544 (31.8) | 61 000 (51.7) | 118 010 |
| Hispanic | 8967 (74.5) | 2710 (22.5) | 3077 (25.6) | 5340 (44.4) | 12 038 |
| Sex | |||||
| Female | 54 801 (70.8) | 19 401 (25.1) | 25 471 (32.9) | 40 507 (52.3) | 77 385 |
| Male | 40 584 (71.4) | 14 011 (24.6) | 16 285 (28.6) | 27 753 (48.8) | 56 857 |
| Preferred language | |||||
| English | 90 670 (70.7) | 31 597 (24.6) | 41 079 (32.0) | 65 899 (51.4) | 128 207 |
| Spanish | 3062 (77.9) | 1162 (29.6) | 371 (9.4) | 1463 (37.2) | 3931 |
| Other language | 1689 (78.3) | 662 (30.7) | 316 (14.7) | 919 (42.6) | 2156 |
| Insurance | |||||
| Commercial | 53 370 (70.9) | 15 502 (20.6) | 25 983 (34.5) | 37 897 (50.3) | 75 293 |
| Medicaid | 21 787 (68.7) | 8869 (28.0) | 9728 (30.7) | 16 914 (53.3) | 31 728 |
| Medicare | 16 644 (73.2) | 7680 (33.8) | 4863 (21.4) | 11 310 (49.7) | 22 743 |
| Age group | |||||
| 0–17 | 20 268 (73.8) | 2977 (10.8) | 8878 (32.3) | 11 166 (40.7) | 27 449 |
| 18–34 | 14 675 (66.4) | 4883 (22.1) | 9646 (43.6) | 13 089 (59.2) | 22 114 |
| 35–64 | 33 922 (67.9) | 14 414 (28.9) | 16 837 (33.7) | 28 113 (56.3) | 49 954 |
| 65+ | 26 702 (76.1) | 11 182 (31.9) | 6 478 (18.5) | 16 036 (45.7) | 35 075 |
aPercentages add to greater than 100% because patients utilized multiple care modalities during the study period.