Table 2.
Demographic characteristics.
| Parameters | Level of satisfaction | |||
|---|---|---|---|---|
| 1 (not satisfied) | 2 (somewhat satisfied) | 3 (very satisfied) | P value (x2, df) | |
| Sex (M : F) N = 74 |
1 : 0 | 5 : 18 | 14 : 36 | P > 0.05 (0.016, 1) |
| Occupation scale# | ||||
| 1 (unemployed) | 0 | 7 | 18 | P > 0.05 (0.027, 1) |
| 2 (unskilled) | 1 | 3 | 7 | |
| 4 (skilled) | 0 | 1 | 6 | |
| 5 (clerical) | 0 | 7 | 13 | |
| 6 (semiprofession) | 0 | 4 | 2 | |
| 10 (profession) | 0 | 1 | 4 | |
| Per capita family income scale# (in INR) | ||||
| Less than 2390 | 1 | 11 | 22 | P > 0.05 (1.779, 1) |
| 2391-7101 | 0 | 4 | 19 | |
| 7102-11836 | 0 | 0 | 3 | |
| 11837-17755 | 0 | 5 | 3 | |
| 17756-23673 | 0 | 0 | 2 | |
| 23674-47347 | 0 | 3 | 1 | |
| Source of money spent on treatment (before COVID) | ||||
| Salary | 1 | 9 | 28 | P > 0.05 (0.030, 1) |
| Govt. scheme | 0 | 7 | 6 | |
| Health insurance | 0 | 0 | 2 | |
| Others | 0 | 7 | 14 | |
| Source of knowledge about teleconsultation services | ||||
| Internet | 1 | 6 | 22 | P > 0.05 (1.310, 1) |
| Newspaper | 0 | 4 | 10 | |
| TV | 0 | 0 | 1 | |
| Relatives | 0 | 10 | 12 | |
| Others | 0 | 3 | 5 | |
| Mode of teleconsultation | ||||
| Audio | 1 | 16 | 33 | P > 0.05 (0.561, 1) |
| Video | 0 | 5 | 10 | |
| App based | 0 | 1 | 3 | |
| Message | 0 | 1 | 4 | |
| Frequency of OPD visit for treatment (before COVID) | ||||
| Weekly | 1 | 3 | 8 | P > 0.05 (2.19, 1) |
| Monthly | 0 | 15 | 24 | |
| 3 monthly | 0 | 3 | 9 | |
| 6 monthly | 0 | 1 | 1 | |
| Others | 0 | 1 | 8 | |
| Choice between OPD and teleconsultation (after COVID) | ||||
| OPD | 0 | 2 | 14 | P ≤ 0.05∗ (3.63, 1) |
| Teleconsultation | 1 | 21 | 36 | |
| Recommendation of teleconsultation to others | ||||
| Yes | 1 | 18 | 39 | P > 0.05 (0.052, 1) |
| No | 0 | 5 | 11 | |
| Barriers during teleconsultation | ||||
| No phone | 0 | 2 | 6 | P > 0.05 (1.635, 1) |
| Language of doctor | 0 | 3 | 12 | |
| No internet | 0 | 1 | 1 | |
| Advise not clear | 1 | 4 | 12 | |
| No problem | 0 | 13 | 19 | |
#Modified Kuppuswamy scale was used for calculation of occupation and per capita family income; source of money, source of knowledge about teleconsultation, and frequency of visit in OPD were noted during the baseline teleconsultation; choice between OPD/tele, recommendation to others, and barriers were determined after follow-up during feedback call; mode was checked during their first and follow-up consultation. ∗P value less than 0.05 is considered significant.