Table 1.

Duration of intervention and data collection relevant to this paper in each site

	NSW	Alberta	Ontario	Quebec
Intervention
Contact with patients	Initial health check appointment with PN Patient-initiated contact with website 6-week follow-up with nurse	1 day “pop-up” event – duration of contact determined by patient need and engagement.	Patient meets navigator – once or more frequently with or without phone follow-up	Single phone call (some received a follow-up call)
Contact with practice/ organisations	Clinical audits to identify clients One visit pre and two visits during intervention	None as part of the intervention	Displaying information about community services and navigator	None as part of the intervention
Contact with providers	Self-guided training video pre intervention Feedback on clinical. audit	One-off or repeated participation in up to 7 pop-ups	Information about community services Referral practice change	None as part of the intervention
Patient-level data
Baseline survey	Prior to health check	None	Prior to meeting navigator	Before or just after first phone call
Baseline qualitative interview with a subsample	N.A.	N.A.	N.A.	Before or just after first phone call
Post intervention survey	6 months after intervention started	On the day, at end of engagement with pop-up	3 months after intervention ended	3 months after first call
Post intervention qualitative interview with a subsample	6 months after intervention started	3–6 months after the intervention	1–3 months after post survey	3 months after first call
Provider-level data
Baseline survey	Following practice consent to participate	N.A.	Following practice consent to participate	Following practice consent to participate
Post intervention survey	9 months after intervention started	3–6 months after participation in each pop-up	1 month prior to end of intervention	9–16 months after pre-intervention survey (6 to 9 months after intervention start)
Post intervention qualitative interview with a subsample	9 months after intervention started with a subset of GPs and PNs	After each pop-up	1–3 months after post-survey	N.A.
Practice/ organization-level data
Baseline survey	Following practice consent to participate	N.A.	Survey following practice consent to participate	Survey following practice consent to participate
Post intervention survey	9 months after intervention started	N.A.	1 month prior to end of intervention	9–16 months after pre-intervention survey (6–9 months after intervention start)